For more information about how to remove antivirus software of other vendors, see "How to remove antivirus software of other vendors from your computer?"

To check your Windows operating system version, do as follows:

Under the General tab you can see your Windows operating system version.

Use the Dxdiag tool to check the version

Before installing F-Secure Internet Security, you must remove any other antivirus or firewall software.

Generally, the proper way to uninstall or remove a program or application from your computer is to follow the standard procedure: Click Start, and then Control Panel, and finally double-click Add or Remove Programs. If the program cannot be uninstalled through the Add or Remove Programs dialog, contact the vendor of the software for support and possibly ask for a removal tool.

To uninstall AVG 6, do as follows:

To uninstall PC-cillin, do as follows:

To uninstall Ad-Aware, do as follows:

To uninstall McAfee, do as follows:

To uninstall Norton, do as follows:

Yes. F-Secure Internet Security 2008 supports the Windows Vista operating system. However, only the 32-bit Vista edition is supported.

To find out whether your computer is running a 32-bit or a 64-bit version of Windows Vista, do as follows:

To be able to use F-Secure Internet Security 2008 your computer must meet the following minimum requirements to install and run the product:

Yes. If you are using an evaluation version of F-Secure Internet Security 2008, you are able to upgrade to a full commercial version online by entering your new product license key in the settings as follows:

If you would like to upgrade your current version to a version with other/additional features, you will need to purchase a new subscription with a new product license key.

To install the software, you need either the product CD or a downloaded version of the software, a valid product license key, and an Internet connection.

Important! This software cannot be installed to a computer using other antivirus or/and firewall software. Please uninstall them prior to installation.

Important! If you are using Windows 2000 or Windows XP and have more than one account, you have to log in as an administrator before the installation.

To install the downloaded product:

When you purchase the software online, you will receive email with download and installation instructions, as well as your unique product license key. Follow the instructions and download the software package to your computer. Double-click the package icon to run the Installation Wizard and follow the instructions on your screen. When asked, enter your product license key (xxxx-xxxx-xxxx-xxxx-xxxx).

To install the product from the CD:

When you insert the CD, the installation should launch automatically. If it does not, browse to the root folder of the CD and double-click autorun.exe or is2008.exe to start the installation. Follow the Installation Wizard and enter your product license key (xxxx-xxxx-xxxx-xxxx-xxxx) when it is asked for. Your license key is printed on the back cover of the user guide included with the product CD.

To uninstall F-Secure Internet Security 2008, do the following:

You most likely installed the software on top of an existing antivirus or firewall application, which was not automatically removed by the system during the installation. You will need to reset the computer and start the system in Safe Mode.

The most frequent reasons preventing the installation can be:

• You still have other antivirus or firewall software installed on your PC. Please remove this software manually before installing F-Secure Internet Security 2008.
• Your PC might be infected with a virus, which prevents the installation of F-Secure Internet Security 2008. To check your PC for viruses, go to the URL http://support.f-secure.com/enu/home/ols.shtml. Use the Online Scanner to scan your PC for possible virus infections and remove them.

To activate your subscription in an evaluation product, do the following:

Please check the following:

• In Windows XP, icons may be hidden. Click the arrow button on the Windows system tray (next to the clock) to display the hidden icons.
• Can the program be started through the Windows Start menu? On Windows Start -> All Programs -> Open F-Secure Internet Security.
• Uninstall any other antivirus or firewall software from your computer.
• Scan the computer for viruses: Use the F-Secure Online Scanner (http://support.f-secure.com/enu/home/ols.shtml), or the Boot from the installation CD (see “How to scan my computer with the Boot installation CD.”).

If the above do not help:

• Make sure that Windows is updated with the latest patches. To check for Windows updates, double-click the Automatic Updates icon in the Windows system tray.
• If the F-Secure icon is not shown in the system tray when logged in as a user, but shown when logged as administrator, and you get an error message similar to: “FSM32.exe - Application Error. The application failed to initialize properly (0x0000022)”, click OK to terminate the application.
• You are missing the permission to Read & Execute files from C:\Windows\system32- or C:\Program Files\F-Secure–folder. Please contact our support if you need assistance with this.

The F-Secure diagnostics tool (FSDIAG) gathers vital information from your system and generates a collection of log files. This data contains information about your F-Secure product, as well as operating system logs and system settings. In some cases this information might be considered confidential. All data collected by the FSDIAG is stored locally. You will need to send the FSDIAG to our support engineers who will use it to solve technical problems specific to your computer.

To generate and send the FSDIAG file, do the following:

System Restore is a feature of Windows Vista, Windows XP and Windows ME (not supported by F-Secure Internet Security 2008). If a virus infects the computer, it is possible that the virus could be backed up in the system restore folder. To scan and clean System Restore, you need to disable it.

Note: By disabling System Restore you delete all stored system restore points. If you want to continue using the System Restore feature, it is important to re-enable it after removing the infected files. Unfortunately there is no other way to remove infections from this location.

To disable System Restore on Windows Vista:

Once you have scanned and disinfected the files, enable System Restore again as follows:

To disable System Restore on Windows XP:

Once you have scanned and disinfected the files, enable System Restore again as follows:

To exclude a file or folder from the real-time or manual scanning, do the following:

The object you have selected and all its contents will be excluded from real-time and manual scans until you remove it from the Exclusions list.

Detailed descriptions are not available for all malware even though the antivirus detects them. Also many viruses belong to the same family and share the same description. If you cannot find the description of a particular malware that your antivirus software has found, look for a similar name in the virus description list.

Please note that the scan CD would attempt to rename all infected files. Therefore, infected Windows System Files would be renamed and might render the system unbootable.

In such case, we advice you to reinstall the Windows OS.

To scan for viruses using the Boot installation CD, do the following:

Applications that install spyware will stop working if you remove the bundled spyware from the application. You can either:

Note: If you choose to delete the detected spyware, it is not possible to restore it anymore.

Note: You may want to deny the spyware application from connecting to the network with the Internet Shield Application Control.

Security Levels for Internet Shield allow you to instantly change your level of protection according to your needs, and they are automatically updated to ensure that you are protected against the newest forms of malicious computer programs and Internet attacks.

To change your security level:

Changing your Internet Shield firewall rules

Note: The rules in gray are predefined in the currently selected Internet Shield security level and cannot be edited. You can only edit and remove rules that you have created yourself.

To edit your firewall rules, do as follows:

Adding a new Internet Shield firewall rule

Note: When you have a service, you can add it to the firewall by creating a new rule.

To add a new firewall rule, do as follows:

Packet logging is a tool used for example to analyze network traffic and to gather evidence of illicit behavior. It consists of copying the payload and headers of all the network traffic the computer sees to a file which can be viewed later. The firewall logs the packets in a format that is readable by most network analysis tools.

If programs have problems accessing the Internet, it is useful to see what is happening on the firewall by creating a packet log. The log can be send to F-Secure support professionals for further analysis.

To turn on firewall packet logging, do as follows:

You can send this file to us in an e-mail attachment with your support request.

No. You cannot use Windows XP firewall with F-Secure Internet Security. F-Secure Internet Security already has a firewall built-in. If you use two software firewalls, they will grind your system to a halt. However, you can use a hardware firewall (i.e. router) and F-Secure Internet security.

You have to add a new firewall rule (outbound) in your security level.

To add a new rule for the FTP software, do as follows:

To enable file sharing between PCs, you need to create a firewall rule allowing Windows file and printer sharing. The Firewall Rule Wizard can help you create the rule.

To run the Firewall Rule Wizard:

Follow the Firewall Rule Wizard to create the new rule:

Step 1: Select name and type for this rule.

Step 2: Select IP address or IP address range for this rule.

Step 3: Select services for this rule.

Step 4: Select alerting type.

Step 5: New rule summary.

Review the setting for the new rule and finally click Finish.

You should now see your new rule added to the list and it should be ticked/enabled.

If this occurs, please change the settings of your Internet Shield security level. The Internet Shield security levels are a set of security rules that allow you to modify your level of Internet Shield protection. In most cases, a security level set to the ' Normal' status will allow you to run these types of applications without any problems.

To change your active security level, do as follows:

To create a firewall rule for playing peer-to-peer network games, or using a service such as Virtual Network Computing (VNC) remote desktop, you will need to open the service’s ports. (Please refer to the software manufacturer for the port numbers.)

For example, for VNC you will need to open the following two ports:

• TCP ports 5500, 5800, 5900, initiator port is > 1024
• UDP ports 5500, 5800, 5900, initiator port is > 1024

To open the TCP port(s):

To open the UDP port, repeat the process above by using the following settings:

• In ‘Service description’ type VNCUDP.
• In ‘Protocol’ select UDP (17).
• For ‘Initiator ports’, select range, and enter 1023 – 65535.
• Add 3 ‘Responder ports’ to the list: 5500, 5800, and 5900.

To create the firewall rule:

You should now see the new rule added to the list and it should be ticked/enabled. You can now close the F-Secure windows and retry your VNC.