Frequently Asked Questions - General Questions
- Can I buy only the enclosure?
- Can I buy only ExBoot software alone?
- Do I have to renew ExBoot software license every year?
- Does ExBoot has Anti-Virus and firewall functions build-in?
- What type of hard disk is used in the ExBoot enclosure?
- Where can I get the latest ExBoot software updates?
- When do I need to switch ON the fan on the 3.5” ExBoot?
- Can ExBoot software work with external hard drive case other than ExBoot Hard Drive enclosure?
- If I want to upgrade to a bigger disk capacity, what should I do if I do not want to buy another enclosure & hard disk?
- What is the warranty period?
- If I open the enclosure to upgrade to a bigger hard disk myself, is warranty still valid on the enclosure?
- If my ExBoot is out of warranty and my enclosure is faulty, where can I purchase the enclosure?
No. We are selling ExBoot as a total solution package: enclosure + hard disk + ExBoot software. This applies to Singapore only.
No. ExBoot software only available when you purchase ExBoot total solution package.
No. It is a one time purchase when you purchase the ExBoot solution package which comes with enclosure, hard disk and ExBoot software.
No. We presume your existing Anti-virus software is functioniong properly. Hence there is no need for a second scanner.
ExBoot has two types of interface available to support SATA/IDE hard disk.
However you have to specify which type specifically at time of purchase.
Switch it to ON when ExBoot drive is running.
No.
Please contact HAN Sales at 6741 5689 or email sales@hantechnology.com.sg for further details. This applies to Singapore only.
Please see the details on the warranty card. The current warranty for all newly purchased ExBoot is 12 months against manufacturing defects from date of purchase. If ExBoot is not working properly, you can contact HAN Technology for a 1-to-1 exchange. Please do not remove the warranty void sticker on the enclosure. Else the warranty is considered void.
Warranty will be void. This applies to Singapore only.
Please contact HAN Sales at 6741 5689 or email sales@hantechnology.com.sg for further details. This applies to Singapore only.